Slow Cookers FAQs

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What is the rubber band for?

The Lid Latch secures the cover while moving, transporting, or storing the slow cooker. To use Lid Latch, place the white band into the groove located under one of the handles. Stretch the band to the other side of the slow cooker and secure it in the groove under the other handle.

On the control knob, what is 1 and 2? Low or high?

The Control Knob on the slow cooker offers Low (1) and High (2) temperature settings for cooking. The Keep Warm setting is for holding the prepared recipe at a perfect serving temperature. The Keep Warm setting should only be used after a recipe has been thoroughly cooked. Food should not be reheated on the Keep Warm setting. If food has been cooked and then refrigerated it must be reheated on Low or High, then switched to Keep Warm.

CAUTION: The Keep Warm setting should only be used after completely cooking the recipe according to the instructions. The food must be hot enough to prevent bacterial growth before using the Keep Warm setting. Do not use the Keep Warm setting to reheat any food that has been refrigerated or frozen.

What is the wattage of the slow cooker?

The wattage is located on the bottom of the appliance.

What is Auto Shift?

Auto Shift allows the slow cooker to heat up to high and then internally shift down to low, so it gives more flexibility in cooking time. Example: A certain recipe may take 4 hours on high, 5-6 hours on Auto Shift and 7-8 hours on Low.

Is the crockery liner oven, stovetop, microwave, and dishwasher safe?

The crocks are microwave, oven and dishwasher safe, do not use on stovetop.

Helpful Hint:

Crocks are vulnerable to thermal shock, which is a condition caused by extreme changes in temperature. Never put a hot crock in cold water.

Are the crock and lid covered by warranty?

No, due to the vulnerable materials, the warranty excludes these items.

How do I remove the crock?

Use hot pads or mitts to remove the crock.

Does lifting the lid hinder cooking?

Yes, lifting the lid allows the steam to escape which can cool the food load.

Is it normal for the slow cooker to boil?

A slow simmering boil is normal, however a rapid boil is not.

Can I store food in my crock?

Yes, but do not expose the crock to a sudden temperature change or the crock could crack due to thermal shock.

What size Slow Cookers are available?

HB/PS currently makes 4 different size Slow Cookers: 3-1/2, 4-1/2, 5-1/2 and 6-1/2 quart models.

Is it normal for the outside bottom of the crock to be rough?

Yes, the crocks are not glaze finished on the bottom surface.

Why does the glass lid sit so loosely on the crock?

The lid is intentionally loose in order to let small amounts of steam escape.

Does the crock contain lead?

Hamilton Beach specifications applicable to all slow cookers and their components (including the earthenware crocks) prohibits the product from containing any measurable amounts of lead. Furthermore, the factories that manufacture the earthenware crocks for Hamilton Beach are certified ceramic production facilities whose ceramic ware is deemed to satisfy FDA heavy metal requirements. Hamilton Beach takes all reasonable steps to ensure that the earthenware crocks accompanying our slow cookers provide safe and satisfactory service to our consumers.

Should the bottom and legs get warm?

Yes. Although plastic is an insulator, it will heat up somewhat but will not melt.

Select models have a plastic lid including model 33430. Is it normal for condensation to accumulate on the lid?

Yes, condensation will accumulate on the underside of both the glass and plastic lids, this is normal.

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